Social Media & Community
mAI Engage
The AI community manager for your social channels
mAI Engage is your business's AI community manager. It gathers comments from your professional accounts (Facebook, Instagram, YouTube) into a single inbox, automatically classifies them by language, sentiment, intent, urgency and risk level, and drafts ready-to-send replies in your brand voice — grounded in your own knowledge base (opening hours, pricing, returns policy) rather than invention. The core safety principle: the AI never publishes on its own. Every reply passes through a deterministic policy engine and your approval, with adjustable autonomy levels per account, automatic escalation of critical cases (legal threats, health issues, personal data) and an emergency stop that freezes everything with one click.
Everything you need in mAI Engage
Unified comment inbox
Every comment from every platform on one screen, filtered by channel, sentiment, intent, risk, language and SLA breach.
AI analysis of every comment
Automatic detection of language, sentiment and intent (35+ categories), flagged for urgency, risk, personal data and spam.
Replies in your brand voice
A brand voice profile per brand and platform (tone, formality, emoji, banned phrases and promises) — the AI writes the way you write.
Grounded in your own knowledge
Upload your pricing, hours, returns policy and FAQs — answers to customer questions come from your data, with the source cited.
Approval before publishing
An approval queue with approve, edit, reject or regenerate — the AI proposes, a human decides.
Controlled autopilot
Five autonomy levels per account plus automation rules with a simulator, so you only automate what you trust.
Escalation & emergency stop
Legal threats, health issues and personal data escalate automatically to the right team — and one button freezes every automated publish.
Analytics & full audit trail
Sentiment and intent distribution, AI quality and response times — with an immutable record of every action for audit and compliance.
Platform
- ▹ Web Dashboard (Next.js 15 / React 19)
- ▹ NestJS + PostgreSQL (pgvector)
- ▹ RabbitMQ / Redis / Docker
Who it's for
- ▹ Businesses active on social media
- ▹ E-shops & retail chains
- ▹ Restaurants & hotels
- ▹ Marketing agencies (multi-brand)